RestHaven's 30 night trial gives you time to assess the strap at home. If it is not for you, request a free return within 30 days of delivery and follow the instructions support provides.
Begin with your delivery date
Keep the delivery confirmation and order number. The trial begins from delivery, rather than from the moment you place the order. Normal use to assess fit during the trial is eligible under the returns policy.
Read the supplied fitting and care instructions before trying the strap. Assess it while awake first, keep your nose and mouth uncovered, and remove it if it feels uncomfortable or restricts breathing. There is no requirement to keep wearing an unsuitable item just to reach the end of the trial.
Request the return first
Use the contact page to email support. Include your order number, the email used at checkout, and which items you want to return. Support verifies the order and sends a prepaid return label or carrier barcode with the instructions.
For a multiple strap pack, include every strap for a full pack return. If you want to return only part of a pack, ask support to confirm the items and refund amount before posting it.
Keep the shipping record
Use the provided prepaid method and keep the drop-off receipt. RestHaven checks the returned items after they arrive and then refunds the original payment method.
Save the refund confirmation. The time for the credit to appear depends on the payment provider. Read the full trial and returns page for the process before buying.
Treat the trial as time to make a personal decision
The 30 night trial gives you a defined period after delivery to decide whether RestHaven belongs in your routine. It is not a requirement to wear the strap every night or to continue through discomfort. Read the instructions, make an awake fit check, and use your own experience to decide whether the accessory is suitable for you.
Keep the delivery date and order confirmation accessible from the beginning. A free return request should be made within 30 days of delivery. Do not assume that the request window starts on the first night you choose to use the item or restarts after travel.
If you decide to return it, email support@shopresthaven.com with the order number, checkout email, and the item or pack involved. The team verifies the request and sends a prepaid return label or carrier barcode. Follow that process rather than mailing the parcel to an address chosen independently.
Does ordinary use during the trial make a return ineligible?
Normal trial use does not by itself make the purchase ineligible. The purpose of the trial is to give you room to assess the product. Explain the request clearly and follow the approved return instructions, including confirming any partial pack arrangement before sending items.
What happens after the parcel reaches RestHaven?
The team checks the returned items against the request and issues the refund to the original payment method. Your provider may need additional time to display the credit. Keep the drop off receipt, tracking reference, and refund confirmation together until the process is complete, so each stage remains easy to identify.
Understand the decision the trial is there to support
The RestHaven 30 night trial gives you time to decide whether the strap suits your routine. It is a period for considering the actual item, its fit, and the practical experience of owning it. It is not an obligation to keep trying an uncomfortable setup for a particular number of nights.
A free return request can be made within 30 days of delivery. Normal trial use does not by itself make the purchase ineligible. Read the returns page before you need it so that the steps are familiar if you decide to send the item back.
Keep your own decision separate from a campaign image or another person's preference. A photograph can show product styling, and a partner can share observations, but neither determines whether a wearable accessory feels suitable to you.
If the strap causes pain, irritation, breathing difficulty, or persistent uncomfortable pressure, remove it. Questions about medical suitability or use with prescribed equipment belong with an appropriate clinician. The trial should make a purchase decision easier, not encourage continued use through a problem.
Keep the delivery date and order details together
The delivery date matters because the return request window is tied to receiving the order. Save the order confirmation and the delivery information in a place you can retrieve. This avoids relying on memory when several parcels or dates are involved.
Note the order number, the email used at checkout, and the selected pack. These details help the team identify the purchase and understand what you want to return. If you bought more than one pack, distinguish the relevant line from the rest of the order.
Do not assume that a holiday, trip, or delay in opening the parcel automatically restarts the trial. If your circumstances create a question about the timing, contact support and ask directly. A clear answer is more useful than an assumption made close to the end of the window.
Keep the records private. Order emails and parcel labels may contain personal contact information. There is no need to post those details in a public comment to ask for assistance; the official support conversation is the appropriate place for relevant order information.
Begin with a concise return email
Email support@shopresthaven.com within 30 days of delivery. Include the order number, checkout email, and the item or pack you wish to return. A brief explanation can help the team understand the request, but you do not need to write a long account of your experience.
State clearly whether you are returning the complete pack or asking about part of it. The team needs to know which items are involved before providing the appropriate instructions and confirming any partial pack refund amount.
Use the same conversation for follow up where possible. Keeping the request and reply together makes it easier to find the label, barcode, destination, and later status messages. Multiple separate threads can make an otherwise simple process harder to follow.
Do not send passwords, full card numbers, security codes, or bank login information. The original payment method is used for the refund process. A normal return request does not require you to email credentials or authorize an unrelated payment.
Wait for verification and the correct return method
The team checks the order and trial window, then emails the return instructions with a prepaid label or carrier barcode. This step connects the return to the purchase and gives you the method that RestHaven has arranged for the parcel.
Use the destination and carrier specified in that message. Do not copy an address from the original shipping label, a search result, or another customer's experience. The correct return destination is the one provided for your request.
A label and a barcode may be used differently by the carrier. Read the instructions that accompany the actual method you receive. If you do not understand whether printing is required or where the barcode can be used, ask for clarification before traveling to a drop off point.
The return is free through the prepaid method provided by the team. Do not independently pay for a different service and assume that reimbursement has been agreed. If the supplied method is impractical for your situation, explain the issue and ask about the next step.
Confirm the contents before sealing the parcel
For a complete pack return, include all straps from that pack. Compare the contents with the approved return request and the original pack description. The cart quantity counts packs, so make sure you are not confusing one pair pack with two separate pack purchases.
For a partial pack return, contact support first to confirm the items and refund amount. Do not calculate the amount yourself by dividing the order total and treat that calculation as the approved refund. Pack pricing and the agreed return need to be matched clearly.
Use suitable protective packaging so that the items can travel together and be identified on receipt. Follow any packing directions in the return email. Keep unrelated belongings, personal notes containing sensitive information, and items from another order out of the parcel.
Before sealing it, check the destination instructions once more. If a label needs to be attached, use the current label for this return. If you are using a carrier barcode, follow the carrier method described in the message rather than attaching an old or unrelated shipping label.
Keep the handoff record after drop off
When you hand the parcel to the specified carrier, keep the receipt and tracking information provided. A return email records the agreement and instructions; the carrier receipt records the handoff. Both can be useful, but they describe different parts of the process.
Store the receipt with the return conversation. A clear photograph or saved digital record may help you find it later, provided the details remain readable. Do not discard the only reference immediately after leaving the drop off point.
If the tracking appears unclear, note the latest visible event and ask the team about the return. Identify the return reference rather than sending the outbound order tracking by mistake. The original delivery and the return parcel are separate journeys.
Avoid repeatedly creating new labels or posting another parcel because a status has not changed in the way you expected. Clarify the current return first. One coherent record is easier to resolve than several overlapping attempts with different references.
Distinguish receipt, inspection, and refund issue
The return process continues after the carrier delivers the parcel. The team receives it, checks it against the return request, and issues the refund for the returned items to the original payment method. A delivery scan does not itself confirm that every later step has been completed.
If the team needs to clarify something about the contents, respond in the same conversation with the relevant details. A complete pack return should match the items agreed in the request. If you arranged a partial pack return, keep the confirmation of the items and amount available.
RestHaven emails when the refund has been issued. That message is a useful record to retain. Your bank or payment provider may need additional time to display the credit, so the refund issue message and the visible account entry may not appear at the same moment.
If you need to ask about the status, include the order number, return tracking reference, and the specific stage you want clarified. Do not send banking credentials. A precise question helps the team identify whether you are asking about the parcel, the inspection, or the issued refund.
Finish with a decision you can explain simply
You do not need an elaborate argument for deciding that a product does not suit your routine. A clear preference about comfort, handling, or fit is enough to guide your own choice. The support process exists to make the practical steps understandable.
If you keep the strap, retain the instructions and use the care guidance for the exact item. If you return it, keep the relevant records until the parcel and refund are resolved. Either outcome can follow a thoughtful trial.
For damaged, incorrect, or missing items, describe the issue directly to the team rather than assuming the normal trial description answers every question. The contact page and support@shopresthaven.com provide the route to ask about the actual order.
The useful endpoint is clarity: you know what you decided, what was returned if applicable, and which confirmation completes the process. A 30 night trial should leave you with room to make an honest choice about the product, without pressure to keep it simply because you began trying it.
Put the information to work
Choose the one question from this guide that matters most to your situation and write down the next action it calls for. That might mean checking the supplied instructions, reviewing an order detail, asking the team a specific question, or deciding that you need more information before purchasing. You do not need to complete every possible step at once.
Keep the relevant product information and any support reply together so you can find them when needed. Use the current RestHaven product page for the available pack options and prices, and the returns page for the 30 night trial process. The team can be reached at support@shopresthaven.com.
For a related practical question, continue with When Does Your 30 Night Trial Start?. Each guide can be read independently; use the contents links to return to the section that answers your immediate question.