Returns & 30 Night Trial

30 nights to find your fit

This store is supported by the team at RestHaven. We want you to have time to decide whether your strap fits your routine. You can request a free return within 30 days of delivery as part of our 30 night trial. Trying the strap during this period does not, by itself, make your purchase ineligible.

Start with an email

Email support@shopresthaven.com within 30 days of receiving your order. Include your order number, the email used at checkout, and which item or pack you want to return. A short explanation helps us assist you, but you do not need to write a long message.

We verify your order and send the return details

Our support team checks your order and trial window, then emails your return instructions and a prepaid return label or carrier barcode. Use the carrier and return destination in that email. Please wait for these instructions before sending your item back, so the parcel can be matched to your request.

Send your strap back at no return shipping cost

Place the item you are returning in suitable protective packaging. For a complete pack return, include all straps from that pack. Follow the label or barcode instructions and keep your carrier drop off receipt and tracking information. We cover the return shipping through the prepaid method we provide.

We receive, check, and refund

Once the return reaches us, we check the parcel against your return request and issue the refund for the returned items to your original payment method. We email you when the refund has been issued. Your bank or payment provider may need additional time to display the credit.

If you want to return part of a multiple strap pack, contact us first so we can confirm the items and refund amount before you send anything. We will explain any issue found during inspection by email rather than leaving you to guess what is happening.

Damaged, incorrect, or missing items

Email us with your order number and a description of the problem. Photos of the item and packaging can help us understand damage or a packing error. Your rights relating to faulty or incorrect goods are not limited by the 30 night trial.

Questions about an existing return?

Reply to your return email with your order number and tracking reference. We can check the return and refund status for you. This policy does not reduce any consumer rights that apply under the law.

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Last updated: September 16, 2026.