Shipping & Delivery

This store is supported by the team at RestHaven. For order and delivery questions, email support@shopresthaven.com.

Processing and delivery

Our stated order timeline is 1 day for processing, followed by 4 days for delivery after dispatch. Processing and delivery are separate stages, so allow approximately 5 days in total. Any destination specific delivery information shown at checkout will be displayed before you pay.

We use fulfillment and delivery partners to prepare and ship orders. When your order is dispatched, check your shipping email for the available tracking details. Please enter a complete and accurate delivery address, including an apartment or unit number where needed.

Shipping charges and promotions

Your available shipping options and final shipping charge are shown at checkout. When a free shipping promotion is active, its stated conditions and expiry apply. A limited promotion does not restart each time you visit the website.

If there is a delay

If we cannot dispatch your order within the stated processing time, we will contact you with the available update and your options to wait or cancel for a refund. If a parcel is already with the carrier and appears delayed, email us with your order number so we can help investigate. The timeframes above are estimates and are not guaranteed; carrier delays, severe weather and public holidays can extend delivery.

Problems on arrival

If a package is damaged, appears to be missing, or contains the wrong item, contact support with the order number and any helpful photos or tracking details. Do not share payment card numbers in your message.

For the 30 night trial and prepaid returns process, read our returns page.

Last updated: September 16, 2026.